Frequently Asked Questions

What is IT Outsourcing?
Keeping computer hardware, software, and Internet access running smoothly can be overwhelming for the average office user who is without full-time network technicians. CingleNET’s mission is to save businesses and government agencies time and money by connecting with them as a ‘cingle’ source contractor provider for all their information technology (IT) needs.

How do I know if I need IT help?
CingleNET provides free consultations. After analysis, personalized solutions will be proposed to solve any problems you have and/or improve the efficiency of your system.

Who will I be dealing with?
CingleNET’s competent front-line IT personnel are committed to responsiveness, reliability, and quality. You can count on live people on the other end of the support phone or e-mail 24/7/365, talking in layman's terms, and a one-hour guaranteed local response time for IT service and support.

Do I have to sign a long-term contract?
CingleNET contracts involve no hassle and no fine print. CingleNET provides a flexible IT support structure, with service daily, weekly, monthly, or as-needed. There is a flat fee structure with no minimum charges, you only pay for the time we work in 15-minute increments. Upon request, clients may receive detailed monthly invoices.

How do I know I can depend on CingleNET to treat me right?
CingleNET has been in business since 1998 and is a member of the Better Business Bureau. No limiting third-part reseller contracts means fair and independent analysis of vendor products. CingleNET received a 95% customer satisfaction rating as measured by Open Ratings, Inc. when receiving its GSA IT 70 Services Contract.

What else can CingleNET do for me?
CingleNET anticipates clients’ future needs by staying up-to-date on cutting-edge technologies such as wireless initiatives, data encryption, Internet services, and overall information security measures. Our personnel are knowledgeable for consulting on technology planning and software applications.

What if I have a problem?
CingleNET is satisfaction-driven. Company President Mark Burcham is involved in all aspects of the business, including contracts and customer service and can be reached 24/7/365 if a support problem stays unresolved too long. CingleNET is also licensed and insured.